What are the benefits of digitalization in reshaping the way the recruitment and staffing industry operates?

 The rapidity with which our world is changing has made digitization indispensable to nearly every part of human life. The revolutionary impact it has had on global industries, economies, and cultures cannot be underestimated. No unusual behaviour would be expected from staffing and recruiting firms (Kohnke, 2016). Recruiting managers would normally rely on manual processes like reviewing resumes, calling clients and applicants to set up interviews, and using spreadsheets to record candidate information if they did not have access to digital tools. Elite talent may be lured away by competitors that possess superior technology (Sultana, 2023).

Actually, agencies’ usage of digital tools has increased dramatically during the past few years. According to Bullhorn’s Global Recruitment Insights & Data (GRID) study, only 25% of organizations had digital transformation strategies or plans in place by 2020. After two years, the statistics showed an incredible surge to 84% (Koivunen et al., 2022). In order to “fast-track revenue growth,” Bullhorn anticipated the arrival of the digital revolution. Embracing digital transformation in the hiring process and its primary benefits. Consequently, digitalization is revolutionizing the recruitment industry (Castro, 2019).

1.      Increase productivity and efficiency.

The main advantage of using digital technology is that it increases productivity and efficiency in the recruitment process. Human resources may devote more time and energy to higher-value tasks by automating routine but essential tasks like advertising open positions, assessing resumes, and scheduling interviews (Sultana, 2023). Because of this, new technologies may drastically cut down on the time it takes to find and hire new employees, enabling businesses to fill open positions with capable people much more quickly. An overwhelming majority of respondents (85%) to a survey by the professional employment firm Robert Walters Group felt that increased use of technological solutions improved their working efficiency. Finally, by lowering the possibility of hiring mistakes, staffing and recruitment specialists help their customers save both time and money (Neeta Jayabalan and Neeta Jayabalan, 2021).

2.  Streamline the application process.

Streamlining the application process is another benefit. It is critical to locate competent people to fill vacant jobs. Making sure candidates have a good time is really important. -That is exactly what the advent of digital transformation may facilitate by making the employment process more flexible and open to all applicants. The number of job offers accepted by candidates who had a positive candidate experience increased by 38%, according to new statistics from IBM (Sultana, 2023). Provide an exceptional application experience all the way through the hiring process, and agencies will be able to stand out from the crowd, maximize the acquisition of top talent, and decrease attrition rates.

 3. Reduce human error.

The possibility of human error is reduced when an automated system is used. It is a challenging and time-consuming task for any employment firm to develop and maintain proper documentation. In the end, documentation is crucial, second only to a company’s name. Human resources professionals often face the challenge of managing a mountain of paperwork. On the other hand, physical document management has become a lot simpler with the advent of digital technologies (Kambur and Yildirim, 2022). This shift will lead to better operational efficiency in document retrieval, more adoption of paperless processes, reduced costs, and improved data security.

4. Save time and effort.

Digital solutions that enable record sharing, collaboration, and fast information retrieval within the company may save human resource professionals time and effort. Recruiting firms are increasingly using digital tools to improve communication with candidates and speed up hiring choices (Sultana, 2023). This allows them to streamline their company processes, which boosts customer satisfaction.

 5.  High customer service

Despite the importance of customer service for every organization, staffing agencies must differentiate themselves. By building these vital relationships, agencies may better meet their clients’ needs, which enhances the possibility that they will return for more services. The technique is called relationship building (Sultana, 2023). They already have to work hard to stand out, but the high standards of their job and the constant barrage of competition make things considerably harder.

       Enhance communication and high satisfaction.

Baykal (2020) says digitization improves communication, accuracy, and customer happiness for staffing organizations. Customers may quickly obtain high-quality prospects and make well-informed hiring selections due to real-time recruiting data. Businesses that deliver fast, effective service earn clients’ trust and loyalty. Happy customers are more inclined to buy again and spread good word-of-mouth.

7.   Increase compliance and security of documents.

Both compliance and security are enhanced. Compliance is a major factor for every company that wants to stay out of hot water and out of legal trouble. Couriering a wide variety of documents in and out of the workplace is a daily occurrence for agencies as they deal with mountains of paperwork (Baykal, 2020). People also run the risk of their sensitive information being leaked if they share it with them. When carried out manually, these operations can quickly become monotonous and error-prone.

Soon, everyone will be talking about how to automate the strategic recruiting process. Almost two-thirds of respondents to Findem’s annual Recruitment Tech Survey believe automation will become more important in the future of the sector, with 64% mentioning its importance in achieving demand targets.

The digitization of documents greatly improves the efficiency and security of document interchange. Internal processes often come to a standstill because signatures are required, but they never come. On the other hand, digital papers allow for the secure and quick remote signing of contracts and data authentication (Neeta Jayabalan and Neeta Jayabalan, 2021). All of the necessary paperwork for the recruiting process can be securely stored in a digital vault once the required approvals and signatures have been obtained.

References

•      Baykal, E. (2020). Digital Era and New Methods for Employee Recruitment. [online] Handbook of Research on Strategic Fit and Design in Business Ecosystems. Available at: https://www.igi-global.com/chapter/digital-era-and-new-methods-for-employee-recruitment/235585.

•      Castro, B.B. e (2019). Digital transformation in recruitment : best practices in the Portuguese market. repositorio.ucp.pt. [online] Available at: https://repositorio.ucp.pt/handle/10400.14/29072.

•      Kambur, E. and Yildirim, T. (2022). From traditional to smart human resources management. International Journal of Manpower, 44(3). doi:https://doi.org/10.1108/ijm-10-2021-0622.

•      Kohnke, O. (2016). It’s Not Just About Technology: The People Side of Digitization. Shaping the Digital Enterprise, [online] pp.69–91. doi:https://doi.org/10.1007/978-3-319-40967-2_3.

•      Koivunen, S., Ala-Luopa, S., Olsson, T. and Haapakorpi, A. (2022). The March of Chatbots into Recruitment: Recruiters’ Experiences, Expectations, and Design Opportunities. Computer Supported Cooperative Work (CSCW), 31. doi:https://doi.org/10.1007/s10606-022-09429-4.

•      Neeta Jayabalan, Z.K.M.M. and Neeta Jayabalan, Z.K.M.M. (2021). THE IMPACT OF DIGITALIZATION ON HUMAN RESOURCE MANAGEMENT PRACTICES IN THE AUTOMOTIVE MANUFACTURING INDUSTRY. Journal of Southwest Jiaotong University, [online] 56(5). Available at: http://www.jsju.org/index.php/journal/article/view/1052.

•      Sultana, S. (2023). Digitalization of E-Recruitment System and Organizational Performance of Hishabee Technology Limited. 103.109.52.4. [online] Available at: http://103.109.52.4/handle/52243/2781.